Shipping policy
Shipping Policy
We aim to make the shipping process as clear and reliable as possible.
Order Processing
After your order is placed, we require approximately 5–7 business days to prepare, inspect, package, and dispatch your order.
Once your order has been shipped, you will receive tracking information so you can follow the delivery progress.
Shipping Carrier
We ship our orders using FedEx.
Delivery Time
After your order has been dispatched, the estimated transit time is approximately 7–10 days.
This means that, in most cases, you should expect your order to arrive approximately 2 weeks after placing your order.
Please note that delivery times are estimates and may occasionally be affected by weekends, public holidays, customs processing, weather conditions, or other circumstances outside our control.
Customs Delays or Seized Packages
If your package is held or seized by customs and cannot be successfully delivered to you, please contact us.
Once the situation has been confirmed, we will provide you with one of the following options:
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A replacement shipment at no additional product cost, or
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A full refund of your order.
We want to ensure that you either receive your order or receive your money back.
Tracking
Once your order has been shipped, tracking information will be provided.
Please allow some time for the tracking information to become active after the shipment has been handed over to FedEx.
Need Help?
If you have any questions about your shipment, tracking information, or delivery, please contact us at:
Our team will be happy to assist you with your order.