Refund policy

14-Day Return & Refund Policy

We want you to be satisfied with your purchase. If you are not completely happy with your watch, you may request a return within 14 days of the date your order is delivered.

Returns for a Full Refund

You may return your watch within 14 days of delivery for a full refund of the product purchase price.

For standard returns where there is no defect or problem with the watch:

  • The customer is responsible for the return shipping cost.

  • The watch should be returned in its original condition with all included accessories and packaging, where applicable.

  • We strongly recommend using a tracked shipping service and keeping your shipping receipt and tracking number until your refund has been completed.

Once we receive and inspect the returned watch, we will process your refund to your original payment method.

Faulty, Damaged or Incorrect Watches

If you receive a watch that appears to be damaged, defective, not functioning correctly, or different from what you ordered, please contact us before returning it.

Because many of our watches use automatic mechanical movements, a watch that has stopped or is not running immediately may not necessarily be defective. In some cases, the movement simply needs to be properly wound and started.

Before a return for a suspected fault is approved, we may ask you to follow reasonable troubleshooting instructions provided by our support team. These instructions may include:

  • Manually winding the watch;

  • Setting the time and operating the crown correctly;

  • Checking that the crown is fully pushed in or secured;

  • Following specific operating instructions for the watch movement;

  • Providing clear photos or a short video showing the reported issue.

The customer agrees to cooperate with these reasonable troubleshooting steps so that we can determine whether the watch is actually defective or whether the issue can be resolved without returning the product.

Video Evidence for Reported Problems

For damaged or malfunctioning watches, we may request a clear video showing:

  • The watch and its overall condition;

  • The specific problem being reported;

  • The watch face and hands while attempting to operate it;

  • The crown or relevant controls being used;

  • Any visible physical damage, where applicable.

The video allows our team to assess the issue and determine the appropriate solution.

Providing requested photos or video evidence does not remove any mandatory consumer rights that may apply under applicable law.

Resolution of a Confirmed Fault

After reviewing the information provided, if we confirm that the watch is defective, damaged, or incorrect, we may offer one of the following solutions depending on the circumstances:

  • Troubleshooting assistance;

  • A replacement watch;

  • A return for a full refund.

If a return is required because of a confirmed defect, damage, or incorrect item, you may initially pay the return shipping cost.

Once the watch has been returned and the reported issue has been confirmed, we will refund the reasonable return shipping cost.

Please keep your shipping receipt as proof of the amount paid.

Replacements

We accept replacement requests.

If your watch is confirmed to be defective, damaged, incorrect, or you prefer a replacement instead of a refund, please contact us and our team will provide the appropriate instructions.

Return Address

Please send approved returns to:

Recipient Name: Weijie Chen
Phone Number: +86 135 3378 8829
Address: C26 No. 9 Zhanxi N Street
District: Yuexiu District
City: Guangzhou
Province: Guangdong
Postal Code: 510010
Country: China

Important Return Instructions

Please contact us before sending your return so that we can identify and process your returned order correctly.

Customers are responsible for ensuring that the return package reaches our return address. We therefore recommend using a shipping service that provides tracking.

The 14-day return period begins on the date the tracking information confirms that your order was delivered.

Refunds will be issued after the returned item has been received and inspected.

Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.